Who we are

Our website is pumpheating.co.uk.  Pump Plumbing and Heating Ltd is a private limited company registered at Companies House, company number 12391900, with its registered trading address at 31 Rudgleigh Road Pill, Bristol, England, BS48 1AD.  This Privacy Policy was last updated on 23rd January 2020.

What we need

Pump Plumbing & Heating will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information.

This does however include:

  • Name
  • Email
  • Phone
  • Company name
  • Website

 

Why we need it

We need to know your basic personal data in order to provide you with notice writing and analysis services in line with this overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

The web forms will collect the information upon submission, we then use this information in order to contact yourself as per your request.

 

What we do with it

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

 

Do you transfer data outside the European Economic Area (EEA)?

We do not transfer any data outside of the EEA.

 

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 2 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Please contact via the details are the end of the policy if you wish to have you details destroyed.

 

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact Pioneer Plumbing & Heating who will investigate the matter.

 

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

 

How to get in touch with us?

If you would like to contact our Data Controllers then please contact Pump Plumbing & Heating using the details below.

 

Pump Plumbing and Heating Ltd,

31 Rudgleigh Road

Pill

Bristol

BS48 1AD